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Frequently Asked Questions

  • Where are you located and where can I find directions?
  • We begin and end our tours at 180 Commercial St. Portland Maine.  See the Google Map below.  We board right in front of The Portland Lobster Co. Restaurant and the Fences of Love.  See the Google Map below.  You can find driving directions on our Parking/Directions Page.  Read on for more important FAQs.

  • How much does it cost?
  • Adults are $20.00 and children (12 and under) are $14.00. Children under the age of One are Free but must be held in your arms.  We offer a Senior (over 65) and Military Discount– Tickets are $18.00.

  • Is it difficult to get aboard the Fire Engine?
  • No…it is very easy.  You just have to take five steps up our boarding ladder, similar to getting out of a swimming pool. We have very large hand rails to help you.

  • Can you make reservations over the telephone or internet?
  • It is best best to check our availability on our online ticketing system and book your seats there. For more information call 207 252 6358.

  • Where do we pick up our tickets?
  • Tickets are sold Online or at 180 Commercial St.  All sales are on a first come first serve basis so book early to guarantee a seat.  We DO NOT have a shop or ticket booth but tickets can be purchased from a Portland Fire Engine Co. sales person at 180 Commercial St.  Look for a sales associate in red shirt company uniform where the trolley tour begins and ends.

  • Do we need a paper print out of our reservation?
  • No. Just bring your phone with the reservation on it.

  • How long is the tour?
  • Tours are roughly 50 minutes long but with Portland traffic sometimes we extended by a few minutes.

  • Do you have wheelchair access?
  • Unfortunately because it is a retro fitted 1971 Fire Engine so we do not offer wheelchair access. Getting on-board the truck involves five steps, similar to the ladder at a swimming pool.  A 98 year-old did a tour with us last summer.

  • Is it appropriate to give a gratuity?
  • Gratuities are certainly appreciated for tour well given and a truck well driven.

  • Do you offer refunds?
  • Since all tickets are sold based on availability and for a specific date and time, they are non refundable but can be exchanged for other dates and times if there is availability.  If Mother Nature precludes us from offering any less than half of our tour, half the ticket price will be refunded upon request.  More FAQs about our refund policy can be found when you purchase tickets.

  • Do you get wet on the tour?
  • We do operate during mild inclement weather.  Our Bimini cover provides some protection, but do please bring a raincoat as we are not completely covered. We also provide decommissioned firefighter coats to keep the weather and cold away.

  • Do I need a seat for my baby?
  • No. Children under the age of one are free in their caretaker’s arms.

  • Are pets allowed?
  • We do allow animals as long as everyone else on your trip is OK with your pet.

  • Do you have a place to store my child’s stroller?
  • We have storage on the Fire Engine for strollers and belongings.

  • Where can I park?
  • Parking is difficult in Portland so leave yourself lots of time. Metered parking is for two hours so this is the cheapest solution. You can find all local garages by visiting our Parking/Directions Page.

Not finding what you want? Reach out directly through our Contact Us page.

(207) 252- 6358

180 Commercial St.

Portland, ME 04101